Hardware Support

Our IT hardware support services provide clients with peace of mind.  The team consists of Microsoft accredited IT engineers all of whom are dedicated to ensuring that your business is supported completely, efficiently and to the highest standard either remotely or through on-site attendance.  We endeavour to ensure that your IT Infrastructure is running at optimal efficiency and if something goes wrong it is fixed as quickly as possible..

We constantly strive to provide the highest level of professionalism and competency. We have been a Microsoft Gold Partner since 2007 which not only demonstrates our expertise and business focus in the marketplace, but it also enhances our ability to better serve our customers with direct backing from Microsoft 24 hours a day, 365 days a year.

Our comprehensive hardware support services can be tailored to your specific needs, removing you and your employees from the burden of having to fix or re-configure various parts of your IT infrastructure when problems are encountered.

 

01 Server SupportServer Support

Your servers are an essential part of your business processes and vital to your interaction with customers and suppliers. We aim to resolve all Server and critical infrastructure issues within 4 business hours of the issue being first reported.

In addition to the “tin”, we provide comprehensive cover including key business applications such as SQL databases, Exchange e-mail systems and third party applications such as back-up and anti-virus software

 

01 Desktop SupportDesktop Support

Our Desktop Support is designed to work directly with your end-users to identify and correct any issues they may encounter.  We attempt to resolve your issues during the first phone call and may use Logmein Professional secure software to remotely control your PC or laptop thus minimising any disruption to users’ working day.

If a remote fix is not achievable, one of our engineers will attend site to get things running smoothly again as soon as possible

 

apple-logoApple Support

Similar to desktop support Viking offer support on all Apple devices including laptops, iPads and iPhones.

 

 

 

 

01 Network SupportNetwork Support

Within all organisations, a secure and fast network is vital to the smooth running of the IT infrastructure.  Viking specialises in HP & Sophos routers, switches & firewalls but can offer support on all major manufacturers equipment and cabling issues.

 

 

 

01 Infrastrucure MonitoringInfrastructure Monitoring

We offer monitoring software for the proactive monitoring of servers, workstations, remote computers, Windows Event Logs and applications that is critical to security, network performance and the overall operations of the organisation.

 

 

 

Award-winning support

  • We’re committed and passionate about delivering the best service possible.
  • We are very proud that customers commend our personal service and helpful attitude.
  • “The staff at Viking are always available on the phone and endeavour sort the problems on the 1st call”.

To benefit from or our hardware support services or to tailor or discuss your requirements, call 01759 305030.

Choose Viking

  • Support

    We're committed and passionate about delivering the best service possible. We are very proud that customers commend our personal service and helpful attitude.

  • Experience

    25 years experience in providing business software and infrastructure solutions. Over 1,000 businesses in the UK have benefited from a Viking solution to run their business.

Why Viking

Our awards