Sage Support

At Viking, 75% of our 28 full time employees are dedicated in roles that directly support our customers.

Our commitment to Sage and our customers has been recognized and awarded with Viking being the only winners of Sage’s “lifetime achievement award” and the first winner of Sage’s “Circle of Excellence” award for outstanding customer care and services.

Our dedication to the provision of excellent customer care has since been recognised on two further occasions resulting in us being awarded the Circle Of Excellence award again in 2007 and 2008.

We offer award winning support for Sage Line 100, Sage MMS, Sage 200, Sage Construction, Sage CRM, Sage EPOS & Sage Manufacturing.

Viking service levels for Annual Support include;

• Access to 7 finance & accounts trained helpdesk consultants utilising 5 dedicated incoming telephone lines.
• Maintenance also includes Sage Annual Licence Plan (SALP) and/or Sage Cover
• 85% of all support calls are cleared during the initial call
• 8:30am to 17:30pm helpdesk availability throughout Monday to Friday
• On-line support brings the benefits of Viking help desk one step closer to your business
• Jobs are allocated a unique Job Number which is used to track its progress
• Customer is automatically emailed on job completion
• Outstanding Jobs are constantly reviewed and escalated when necessary
• Each customer is allocated an account manager who keeps in frequent contact
• Monthly Seminars - Viking holds a minimum of 2 seminars per month to keep customer up to date with product developments
• Hardware support – Viking also provide full hardware support including disaster recovery and 4 hour response on hardware covering parts and labour

To discuss your support requirements please contact us on 01759 305030 or e-mail sales@vmsl.co.uk.